Customer Relationships are the base line for each business and good Customer Relationships are the key to sucessful business
Infor CRM is Web-based system for customer relationship management. The System is designed for companies that want to manage the entire sales proces from the fist contact through receiving the customer order till the after sale service and support. Infor CRM streamlines and improves customer services, reducing the expenses for sales and support and in the end increases your profit. Infor CRM provides information about clients to employees from all departments and helps in synchronization of marketing, sales and support.
Infor CRM lets you:
- Locate products and pricing; quickly configure, place and manage orders
- Access customer histories including quotes, orders, cases, and RMAs
- View order status online
- Reduce order errors and improve lead times
- Prepare quotes in real time, with improved accuracy; cut quote-to-close processing
- Extend your enterprise to customers
- Get 24x7 access to leads, opportunities and performance data
- Plan, execute and analyze multitier marketing campaigns
- Increase coordination between inside and outside sales resources
Effective sales management
Key to sucessful sale is access to potential opportunities and information about clients. Also important is the tool that manages the sales process. Infor CRM provides automated solution to your sales stuff for generation of potential customers, assign task, define the steps in sales process that respond to your business needs. When preraring an offer for customer, your sales stuff need accurate information like history of orders, prices, availability or possibility to config the product according to the customer needs. Using Infor CRM sales personel can create order, config solutions, prepare quotes and later to review together with the customer, making the necessary changes.
Infor CRM allow you to define and track marketing campaigns and their tasks and events. A library is maintained with marketing materials and tools. Each marketing activity, results and their efficiency are being tracked.
Infor CRM allow you to track, register and automatically to dispatch customer problems. Knowledge base with common problems is maintained which allow your employees to manage faster and with no problems improving the level of customer service. You can also