CloudSuite Industrial Service in Infor CloudSuite™ Industrial (SyteLine ERP)

With exceptional flexibility and ease of use, CloudSuite Service is the ideal solution for companies that utilize work orders in any capacity within their business or want to manage extended warranties and sell contracts to better capture profitability of each. This robust service management solution meets the specific needs of companies that manufacture, install, or service complex products. Its powerful features include:

• Contact center - Give your call center easy access to detailed data for fast response to inquiries and work order creation.
• Work orders - Track and manage work orders for faster completion of service requests, more accurate billing, and greater customer satisfaction. Break/fix, reactive service, and preventive maintenance, rework/teardowns, MRO, and Depot Repair activities are all managed through a common UI.
• Labor and Expense Management – the service module can be configured to track time and attendance of internal and sub-contracted resources, plus allows for company paid or employee paid purchases to be reviewed and run through an approval process.
• Scheduling and dispatch - Gain visibility into each technician’s schedule, certification level, and experience with CloudSuite Service, whether the technician is outside or inside the company’s four walls so that you can match the right resource with the right job. Visibility to truck stock and route optimization for technicians in the field plays a big role in optimizing and improving efficiency; increasing resolution rates and minimize the cost of non-essential trips back to the warehouse.
• Preventative maintenance - Schedule routine maintenance for internal assets or customer owned assets in order to prevent unexpected downtimes, extend the lifecycle of equipment, and maximize warranty cost savings.
• Service contracts - Track and manage service level agreements with maximum efficiency. Visibility into the contract details, unit, and service history improves decision making and creates opportunities to up sell or extend service agreements.
• Loaners and Rentals - Never lose track of equipment as it enters and exists your doors through either rental contract agreements or customer loaner shipment and returns.
• Service History - Access complete historical data, including customer profile, unit description, contract status, and service history.
• Analytics - Integrated data, total visibility, and accurate tracking make it easy to analyze data down to the detail level. Flexible reporting aids in decision making, planning, and providing engineering with valuable information needed to adapt product or part designs.